• Privacy Policy

Privacy Policy

HospoRent (a division of REO Pty Ltd, ACN 612 051 153) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what personal information we collect, how we use it, and how we keep it safe.

1. What is Personal Information?

Personal information is any information that identifies you, or could reasonably be used to identify you — for example, your name, address, phone number, or email address.

2. What We Collect

When you rent with us or make an enquiry, we may collect:

  • Name and business name
  • Delivery and billing address
  • Phone number and email address
  • Payment information
  • Credit information, where required to assess a rental application
  • Information collected from third-party sources such as the Australian Business Register or ASIC, where relevant to protecting our equipment assets

When you visit our website, our server may log your IP address, browser type, and pages visited. We use this to improve our website, not to identify you personally. Our website may use cookies and analytics tools such as Google Analytics to understand visitor traffic. You can disable cookies in your browser settings, though this may affect your experience on our site.

3. How We Use Your Information

We use your personal information to:

  • Process your rental application and manage your account
  • Deliver, collect, and service equipment
  • Process payments and manage your bond
  • Contact you about your rental, including reminders and equipment issues
  • Register equipment warranties with manufacturers on your behalf
  • Comply with our legal obligations
  • Send you relevant offers or updates from HospoRent — you can opt out of these at any time by contacting us or clicking unsubscribe in any marketing email

4. Who We Share It With

We don't sell your personal information. We may share it with:

  • Delivery and logistics partners, to arrange equipment delivery and collection
  • Payment processors, to process rental payments and bonds
  • Credit reporting agencies, to assess rental applications or report defaults
  • Manufacturers, to register and manage warranty claims
  • Our IT and business service providers, where necessary to operate our business
  • The PPSR registry, where we are required to register our security interest in rented equipment
  • Overseas service providers, where applicable — we take reasonable steps to ensure appropriate data protections are in place

5. CreditorWatch

We use CreditorWatch to assist with credit assessment of rental applications and to monitor the credit risk of existing customers. By submitting a rental application, you consent to us:

  • Obtaining a credit report about you from CreditorWatch
  • Disclosing information about your rental account to CreditorWatch, including any defaults or outstanding amounts
  • Listing any unpaid debts, court actions, or default judgements against you on the CreditorWatch registry, where applicable
  • Other businesses and individuals searching the CreditorWatch registry may be able to view any listings made against you
  • CreditorWatch using your information in accordance with their own privacy policy, available at www.creditorwatch.com.au

We will always attempt to resolve outstanding amounts directly with you before making any registry listing. If a listing is made and the debt is subsequently paid or resolved, we will request its removal in accordance with CreditorWatch's processes.

6. Keeping Your Information Safe

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. This includes physical security of our systems, restricted staff access, and appropriate technical measures such as firewalls and secure storage.

We only keep your information for as long as it's needed — typically for the duration of your rental relationship with us and for any period required by law after that.

7. Your Rights

You can request access to the personal information we hold about you at any time. If anything is incorrect, let us know and we'll update it promptly.

To make a request or raise a privacy concern, contact us at:

Email: hello@hosporent.com.au

We'll respond within 7 business days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

8. Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website. Continued use of our services after an update means you accept the revised policy.