HospoRent Returns and Refund Policy
At HospoRent, we want your rental experience to be straightforward. Below is our policy for returns, cancellations, and what happens if something isn't right.
If you're experiencing an issue with your rented equipment, please visit our Help Centre or contact our support team so we can resolve it quickly.
🏬 Equipment Doesn't Match the Online Description
If the equipment delivered to you does not match what was described on the HospoRent website (wrong model, wrong specifications, or materially different from the listing), we will arrange a free return and replacement or refund at no cost to you. Please contact our support team within 24 hours of delivery so we can resolve this quickly.
❗ Wrong Product Ordered / Early Cancellation
If you ordered the wrong product, or you wish to end your rental before the end of your selected minimum term, this is treated as an early cancellation.
Here's how HospoRent pricing works and what an early cancellation means for you:
- Rental rates are tiered by minimum term — the longer the term you select, the lower your rate. A 3-month term is priced lower per period than a 1-week term.
- When you select a minimum term, you lock in that term's rate for the full term.
- If you cancel before your selected minimum term ends — for any reason other than the equipment not matching its description — you are responsible for paying the balance owing to complete your selected minimum term at the rate you agreed to.
Example: If you select a 3-month minimum term and cancel after 6 weeks, you will be charged the remaining balance to bring your total payments up to the full 3-month term amount.
📦 Returning Equipment
- Please do not return equipment without instructions from our support team — not all equipment is collected the same way.
- Equipment must be returned in the condition it was supplied in, allowing for fair wear and tear from normal use.
- Please do not disconnect, dismantle, or attempt repairs on rented equipment — contact us if there's a fault.
How to Request a Return or Report a Mismatch
Contact our support team at support@hosporent.com.au or via our Help Centre, and let us know:
- Your order/rental reference number
- Whether the issue is a description mismatch or a request to end your rental early
- Photos of the equipment, if relevant
Nothing in this policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded.