Delivery Information

We want your equipment to arrive safely and on time. Here's everything you need to know about how delivery works.

Delivery Days & Times

We deliver Monday to Friday, 8:30am–4:30pm. We don't deliver on public holidays. Someone must be present at the delivery address to accept and sign for the equipment — please ensure you or an authorized person is available.

Estimated Delivery Timeframes

Once your rental is confirmed and payment is received, we'll prepare your equipment for dispatch within 2 business days. Estimated delivery times after dispatch:

Melbourne: 1–3 business days
Sydney, Brisbane: 3–5 business days
Adelaide, Gold Coast, Wollongong, Newcastle: 3–7 business days
Perth (stock from WA): 3–5 business days
Perth (stock from East Coast): 5–10 business days
Other regional areas: 7–14 business days

Timeframes are estimates only and may vary based on carrier availability. Allow up to 5 extra business days during busy periods. We'll notify you when your equipment has been dispatched.

Standard Delivery & Positioning

Standard delivery includes positioning the equipment in its final location inside your premises, provided there is a flat, unobstructed path from the delivery vehicle to the installation point. A delivery trolley must be able to navigate the route without obstruction.

Standard delivery does not include:

Stairs or ramps
Navigating tight corners or narrow corridors that require tilting or lifting
Lifting equipment over counters, through hatches, or into elevated positions
Deliveries subject to strict shopping center or building management rules (e.g. specific hours, permits, or escorted access)

If your delivery requires anything outside of standard, please contact us before booking and we'll arrange a tailored delivery quote. Don't leave it to the day — if our team arrives and the delivery can't be completed under standard conditions, a failed delivery fee will apply.

Delivery & Collection Fees

An introductory capped delivery rate of $189 Inc GST applies across Melbourne. Collection at the end of your rental is charged at the same rate as delivery.

To make things simple, the collection fee is collected at the start of your rental contract alongside delivery — this means there's nothing left to pay when we come to collect. Alternatively, you can nominate to have the collection fee deducted from your bond at the end of your rental instead.

Depending on the length of your rental, we may reduce or waive delivery and collection fees entirely. All fees will be clearly stated in writing on your rental contract before anything proceeds — no surprises.

For deliveries outside Melbourne, please contact us for a quote.

Before Your Delivery Arrives

Please check the following before your delivery date:

The delivery address is correct
Access is clear, flat, and safe for a delivery trolley
All doorways and corridors the equipment needs to pass through are wide enough
The final installation position is ready — correct power supply in place, ventilation clearances met
Someone authorized is available to accept and sign for delivery

Inspecting Your Equipment

Inspect the equipment carefully when it arrives. If anything looks damaged or incorrect, note it on the delivery docket before signing and contact us within 24 hours. We can't process transit damage claims reported after this window. Keep all original packaging for at least one week in case a return or warranty claim is needed.

Collection at End of Rental

When your rental ends, we'll coordinate a collection time with you. Collection is also Monday to Friday during business hours. Please have the equipment clean and accessible at the agreed time. If collection can't proceed due to your unavailability, rental charges continue until collection is completed.

Questions?